Frequently Asked Questions (F.A.Q.)

Most of our customers have had the same questions you might have about self storage. Here are a list of some of the most common questions we've answered for customers all over the state of Florida:

     
    Q. Do your self storage locations provide outside storage?
    A. Most of our self storage locations offer outside storage where you can store boats, RVs, trailers and cars.
     
     
    Q. Do your self storage locations offer any discounts or run specials?
    A. Our pricing is very competitive and typically, specials are not necessary. Based on availability, we do offer rent specials and always offer a free month special if rent is paid one year in advance.
     
     
    Q. What type of security do your self storage locations provide?
    A. We have Resident Managers living on-site. We also have video cameras recording 24 hours a day. Gate access is limited to current tenants only. Amenities vary by location.
     
     
    Q. Why do I need insurance?
    A. While your items are in storage they are not covered by the storage location for loss or damage. We strongly recommend that all customers take advantage of the insurance offered at the location. Do not assume any existing policy will automatically cover your items in storage. Check with your insurance agent regarding your homeowners or renters policy coverages.
     
     
    Q. What items cannot be stored?
    A. You cannot store any hazardous, toxic, or illegal items. Also, no food or perishable items can be stored in our spaces. If in doubt of what can be stored in our spaces, please ask the property manager. Examples of items that cannot be stored are: Ammunitions, gasoline, paint, paint thinner, propane, food, produce, plants, fireworks, etc.
     
     
    Q. What are your methods of payment?
    A. Major credit cards accepted are: MasterCard, VISA, and American Express. We also accept cash and checks. Also, with a major credit card, automatic payment draft can be set up.
     
     
    Q. Do your self storage locations pro-rate rent?
    A. No we do not pro-rent rate. Rent is due in advance, on your anniversary date. For example, if you originally rented your space on April 13, your monthly rent will be due on May 13, June 13, and so on.
     
     
    Q. What tips do I need to know to pack my items for storage?
    A. Store expensive items to the back of the space and place large pieces of furniture to the front of the space. Wrap glass and other breakable items in roll wrap bubble sheets, paper pads, or quilts. Use the height of the space to maximize the cubic feet by standing large pieces of furniture on end and/or on top of each other. Do this only if the furniture is safe and securely placed. Be sure to use paper pads or cloth to protect furniture from scratches. Store heavier items on the bottom and light items on the top. Label your boxes on three sides to save from having to move them around to find the contents. For ventilation, it is a good idea to leave a couple of inches of air space between the walls and your items, especially block walls. It is a very good idea to maintain a written inventory of items in your space. Consider storing valuables, books and other items stored in boxes on pallets to keep them off the floor and away from moisture.
     
     
    Q. What type of deposits/fees do you charge?
    A. We do not charge a deposit fee, but we do charge a small administration fee.
     
     
    Q. What are the hours of operation/access?
    A. The hours of operation vary by location. Typical gate access hours are from 6:00 am to 9:00 pm.
     
     
    Q. Do your self storage locations offer after hours access?
    A. Yes, please contact the location you're storing at or interested in about its after hours access policy. There may be an additional, monthly charge.
     
     
    Q. Do your self storage locations supply locks?
    A. Yes, we sell them on-site or you may bring your own lock. We recommend "disc locks or cylinder locks" for added protection.
     
     
    Q. Do your self storage locations offer truck rentals?
    A. Yes, the majority of our self storage locations offer U-Haul truck rentals.
     
     
    Q. Do your self storage locations offer climate controlled storage units?
    A. Most of our locations offer air conditioned, climate controlled spaces.
     
     
    Q. Can I store a vehicle? If so, what is required?
    A. Yes, but the vehicle must be drivable and we need a copy of the registration or title on file.
     
     
    Q. Do I have to rent for a certain number of months?
    A. No, your lease is on a month-to-month basis, with a minimum of one month.
     
     
    Q. Do your self storage locations provide pest control?
    A. Yes, we have a professional pest control company that monitors our locations monthly.
     
     
    Q. Do your self storage locations sell packing materials?
    A. Yes, Most of our self storage locations have packing and moving supplies.

     
    Q. Does it matter what type of boxes are used for storage?
    A. Use high quality moving boxes (sold at most locations) designed for your move as opposed to recycled grocery cartons.
     
     
    Q. Do your self storage locations offer electric in the units?
    A. Some of our self storage locations offer electric in the units.
     
     
    Q. Do your self storage locations accept deliveries?
    A. Yes, we are glad to accept deliveries as long as we have your authorization on file.
     
     
    Q. Do your self storage locations pay referral fees?
    A. We will give you $25.00 rental credit per referral, with no limit to rental credits. We Love Referrals!